Booking terms and conditions

Kitchen Tonic booking terms and conditions                                       

These terms and conditions form the basis of any agreement to provide training services made between Kitchen Tonic and the client.

Kitchen Tonic reserves the right to amend these terms and conditions at any time: the client will be informed of any changes.

Bookings can be confirmed in writing or by email.

Kitchen Tonic will provide an outline of the proposed course content to the client at the time of booking. The client is responsible for notifying Kitchen Tonic of any changes required to the content, date and location which may incur an additional costs. 

The location of the training will be agreed at the time of booking. Any change to the intended in-house training location must be agreed by both the client and Kitchen Tonic.

In the event of circumstances beyond our control, Kitchen Tonic reserves the right to amend or cancel any event. Delegates will be notified in advance and provided with a full refund or the option to transfer to another date or event. 

It may be necessary for reasons beyond the control of Kitchen Tonic to change the content, timing, speakers or the venue for any event. If so, Kitchen Tonic can offer you a refund. Please be advised that the Kitchen Tonic cannot be held responsible for any travel, child care, food or accommodation costs incurred due to you attending a course or should an event be postponed or cancelled.

Standard payment terms for in-house training (when we come to you) are net 30 days - all payments are due 30 days from the date of invoice. We will require a 25% deposit if you are a new client. Failure to pay net 30 days will result in loss of any discount given and interest at the rate of 2% above the prevailing base rate at Lloyds Bank plc per month on all invoices, which are overdue. All training materials and certificates remain the property of Kitchen Tonic until the invoice is paid.

Payment terms for open to public courses must be made in advance of the course. Payment must be received immediately upon receipt of invoice. Failure to do so could result in your place or places being offered to others.

Kitchen Tonic must be informed of your wish to cancel a training session as soon as is practically possible. Requests to re-schedule will be dealt with sympathetically but Kitchen Tonic reserves the right to apply a cancellation fees specified below. 

No show on the date/s of the course – no refund.

Within 72hrs of agreed training date - 100% of the fee. Anything less no refund.

Within 7 day of agreed training date - 80% of the fee

Within 14 days of the agreed training date – 50% of the fee

Within 20 days of the agreed training date a full refund is given - £30pp administration fee.

Confirmation of your booking will be emailed to you within one week of receipt of your application form.  Joining instructions will be sent within 48hrs of booking. Course fees do include tea and coffee but not lunch, travel expenses, or special delivery postage. If you require your certificate to be posted by 'special delivery' you will have to pay the current Post Office rate. Candidates can make arrangements to collect certificates in person from our training venue or pay for a to be 'signed for' postage. If we are providing on-site training for you, the cost of postage of certificates is included in the quote given.   

Cancellations and transfers:  Delegates may cancel their place and receive a full refund providing that notification is received in writing (info@kitchentonic.com) at least 20 working days prior to the event. For any course more than 1 day, the 20 days cancellation must be made before day one and not day two or three or four or five. 

Delegates may transfer their place providing that notification is received in writing to (info@kitchentonic.com) at least 24 hours prior to the event. This applies to courses with multiple choice exams only. Level 4 courses are excluded. For any course more than 1 day, the 24hr transfer must be made before day 1 of the course and not day 2, 3, 4 or 5. There is a £30pp admin fee when issuing refunds. 

A name change between the same value (course level and cost) booking can be made at no extra cost. Any cancellations made after this time will render the delegate liable for the full fee whether you attend or not. Your statutory rights are not affected.

Kitchen Tonic will not be liable for reimbursing delegate fees if delegates are not able to attend an event due to circumstances out of Kitchen Tonics reasonable control including, but not limited to, a change to personal circumstances, sickness, weather conditions, fire, flood, transport strikes, closures or delays or any other Force Majeure or Act of God.  If a candidate withdraws from a course after the start, no refund will be given. 

Kitchen Tonic is not liable for refunds or transferring the candidate to another course, if the enrolled candidate starts a course and fails to complete the course on the dates provided. Candidates can transfer to another course, but a fee is payable depending on the course.

Preferred payment method is by bank transfer. Account details can be found on the invoice. Please email remittance advices to info@kitchentonic.com. PayPal invoices can be issued, cheques are acceptable, please add an £8 handling fee. Other payments methods include cash or via the Kitchen Tonic website.

All information supplied by either party to the other will be treated in the strictest confidence.

Kitchen Tonic retains the copyright on all materials supplied or developed unless otherwise agreed.  Materials must not be copied without written permission. We do not provide digital copies of RSPH training related material.

Training materials relating to the client’s business will be held in strict confidence and will only be used when providing training to the client or on the client’s authority.

Kitchen Tonic thanks you for your business