Case studies

Case Study · Mayfair, London · Restaurants & Hospitality

A 5 Rating from Day One: Relocating a Mayfair All-Day Eatery

A high-end all-day eatery in Mayfair relocating to a new nearby site needed a fully refreshed, site-specific Food Safety Management System to trade compliantly from day one. Kitchen Tonic delivered a HACCP-aligned system, an allergen matrix and bespoke monitoring documentation, and the new premises achieved a Food Hygiene Rating of 5 at its first inspection.

5
Food Hygiene Rating at first inspection
Day one
compliant from launch in the new premises
Site-specific
HACCP-aligned food safety management system

The Challenge

A new site, and compliance needed from day one

  • Relocating to a new nearby Mayfair site in August 2025
  • Needed a fully refreshed, site-specific Food Safety Management System for the new premises
  • Required operational continuity and regulatory compliance from day one of trading
  • A new layout, new workflows and a different risk profile to assess and document

Ask the case

The questions behind the turnaround

Our Solution

A site-specific food safety system, built for launch

  • Developed and implemented a comprehensive Food Safety Management System aligned with HACCP principles and UK food hygiene legislation
  • Tailored the system to the layout, workflows and risk profile of the new premises
  • Created a structured allergen management matrix for accurate, consistent allergen communication across all menu items
  • Designed bespoke monitoring documentation for temperature checks, cleaning verification, delivery inspections and stock rotation
  • Integrated the records into daily operational routines for consistent compliance and audit readiness
  • Conducted a full internal food safety audit before regulatory inspection to identify gaps and implement corrective actions

The Results

A 5 rating at the first inspection

  • Achieved a Food Hygiene Rating of 5 at the first inspection in the new premises
  • Demonstrated full compliance from launch
  • Established a strong food safety culture from day one
  • Maintained operational continuity through the relocation

Delivered by Kitchen Tonic

This turnaround was delivered by our food-safety consultants — building a bespoke HACCP system, training the team, and guiding the business through reinspection.

RSPH-accredited · HACCP specialists · 16+ years supporting UK hospitality

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